How do I request an RMA?

Learn how to request a Return Merchandise Authorization (RMA) from US LED.

The Return Merchandise Authorization (RMA) process at US LED is designed to facilitate the return, inspection, and resolution of lighting product issues. To initiate an RMA request, Purchasers must send a request to RA@usled.com with the following information:

• Original sales order, purchase order, or invoice
• Customer reference and contact information
• Status of the units (e.g., installed or still in the box)
• Description of the product's condition (e.g., malfunctioning, partially malfunctioning)
• Reason for the return

Once a request has been received, US LED will evaluate it to determine eligibility. US LED will issue an RMA if approved, and return instructions will be provided for the failed product.