Learn who to contact for technical support if the Basic Troubleshooting Guide doesn’t resolve an issue, including escalation to US LED's Engineering Team.
If the Basic Troubleshooting Guide does not resolve your issue, please follow these steps to get further assistance:
- Contact Your Project Manager – Your assigned US LED Project Manager is familiar with your project and can provide direct support.
- Reach Out to Customer Service – If your Project Manager is unavailable, contact US LED's Customer Service Team at customerservice@usled.com for immediate assistance.
- Consult Your Sales Representative – Your US LED Sales Rep can help address concerns and ensure your issue is directed to the appropriate team.
For more complex technical issues, your case will be escalated to US LED's Engineering Team, who will work diligently to provide a resolution and ensure your lighting solutions operate seamlessly.