What is the customer onboarding process?

Customer Onboarding Process

US LED has (2) options for establishing payment type:

• Credit Card Application: [Download Link]

• Credit (Terms) Application: [Download Link]

• All paperwork must be completed in full. Refraining from completing the paperwork will delay onboarding and may delay install/material shipment.

Establishing Credit Terms with US LED:

• Terms are established based on the company's creditworthiness.

• The lead time for the Credit Application process may be up to two (2) business days.

• Acceptable payment methods are ACH, wire, check, and credit card.

• Checks may be sent to 500 Morris Oliver Way, Suite 200, Katy, TX 77494

Credit Card Customers:

• If a customer prefers or is required to pay by credit card, orders will ship, or installations will be on hold pending credit card payment.

• Credit card payments have a three percent (3.5%) processing fee applied above and beyond the invoice total.

First Orders with US LED:

• ALL first orders are 50% paid upfront, 50% formal terms.

• If a customer has established terms with US LED, all orders after the first order will ship or install, and terms start at the invoice date.

Late Payments:

• US LED will send an A/R statement if invoices are not paid within the established terms.

• If a customer refuses to pay invoices 30 days past the invoice due date or is a habitual late payer, US LED may put all open orders on hold until payment is received and may require upfront payment moving forward.

• If a customer does not pay within 60 days of invoice, the invoice will go to collections and the customer is responsible for the invoice and associated collection fees.

All Transactions are subject to US LED’s Terms and Conditions which may be found here.