Learn how to obtain assistance from US LED for items damaged or missing from a shipment.
The Purchaser is encouraged to inspect all shipments upon arrival to ensure that all items are accounted for and undamaged before signing for the delivery. If any damages or shortages are identified, they should be noted on the bill of lading, and photos should be taken before accepting the shipment from the carrier. Per US LED's Terms and Conditions, the Purchaser must notify US LED's Customer Service (customerservice@usled.com) with the required documentation within seven (7) days of the shipment's arrival.
Note: Claims for damaged shipments will not be honored by US LED without the requested documentation.